Privacy Policy
Last Updated: September 24, 2026
Welcome to Carpet Cleaning NYC, operating under ny-carpetcleaning-nyc inc ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us through ny-carpetcleaning-nyc.com.
Information Collection
Voluntary Data: We collect information you manually provide when requesting a free quote, using our online chat feature, booking a cleaning service, or contacting us. This directly includes your name, service address, phone number, email address, and any details provided in chat transcripts.
Automated Data: Our servers automatically record standard web metrics when you visit, including your IP address, browser type, device information, and site navigation patterns.
Information Usage and Sharing
We utilize your information strictly to operate our local cleaning business and facilitate your specific service requests.
Service Fulfillment: We use your data to generate immediate quotes, accurately schedule appointments, dispatch technicians to your location in New York, NY, and process invoices.
Customer Communication: We use your contact details to send arrival updates, answer inquiries via text or call, and provide post-cleaning support.
Third-Party Disclosure: We never sell or rent your personal information. We only share necessary data with trusted third-party partners (such as our chat widget provider and secure payment processors like PayPal, Venmo, and Zelle) strictly to facilitate our business operations, or when legally mandated by New York State or federal law.
Tracking Technologies and Security
Analytics and Tags: Our website utilizes tracking technologies (such as Google Tags) to measure website traffic and analyze user behavior. These tags collect non-personally identifiable information, which helps us understand how visitors interact with our pages. You can opt out of this tracking by disabling cookies in your browser settings.
Cookies: Our website uses standard session cookies to enhance basic user experience and maintain chat widget functionality.
Data Protection: We implement commercially reasonable security protocols to protect your personal information from unauthorized access or disclosure, and ensure all accepted payment methods are fully secured. However, no internet transmission is entirely secure, and we cannot guarantee absolute data security.
User Rights and Contact Information
You retain control over the personal data you provide to our business
Data Access and Deletion: You may request to view, correct, or permanently delete your personal information or chat records from our active business files at any time.
Marketing Opt-Out: You can unsubscribe from any promotional communications by contacting us directly.
To exercise these rights or ask questions regarding this policy, please contact us at:
ny-carpetcleaning-nyc inc DBA Carpet Cleaning NYC
Website: https://ny-carpetcleaning-nyc.com
Location: New York, NY
Phone: (212) 731-4610 (text or call)